Our most valuable asset is our knowledge and our greatest strength is a willingness to share it.  By providing the absolute best in technical support and documentation, we've proven that anyone can install their own satellite TV system...even YOU..

All products sold carry a 12 month warranty from date of purchase unless stated otherwise.  Products must be used in accordance with the manufacturers recommendations.  If a product becomes defective during the 12 month period, it must be returned to SatPlus for assessment.  If the product is faulty, it will be replaced free of charge.  No liability will be accepted for goods which become faulty due to ingress of dust, moisture, corrosion or show signs of misuse, over voltage power surges,  reverse of polarity (in cases of 12VDC units) or improper use.  Freight costs incurred in returning the product to us will be at the senders expense.  We will cover the cost of freight to return the replacement product.  Refunds or exchanges will only be honoured if a product is returned to us within 7 working days and in as new condition.

Should an identical product be unavailable for replacement (possibly discontinued) an equivalent product will be sent.
Please notify Satplus within 7 days if an item arrives damaged or DOA.

Non approved decoders used with valid pay TV or free to view smartcards are sold with the understanding that a provider may make changes that affect the operation of that card in a non approved unit.  SatPlus cannot be held responsible for these possible changes as they are out of our control.

Refunds are offered if goods are not required and returned to us in original packaging.  Freight to and from the customer will not be refunded.  Satellite kits due to the work required to pack them will incur a restocking fee of $40.00. 

Free to air foreign language satellite TV channels are provided by governments, public/private companies and charities to enable people living away from their homeland to keep in touch as well as to promote tourism and entertainment.  Some of the channels are provided under written contract and should remain free for a long time while others may come and go.
SatPlus is a provider of satellite equipment and is in no way affiliated with these service providers.  As such, we cannot be held responsible if a customer purchases a satellite kit for a particular language and that channel is taken off air at a later date.  Goods will not be accepted for refund if this is the case.  

When we receive an online or telephone order before 11.00 am, we will endeavour to dispatch the order on the same day.  However, there are times when products are unavailable due to delivery delays, manufacturing, public holidays etc.  If a product will not be available for 2-3 days after the order has been placed, we will contact the customer and explain the situation.  In most cases, orders are sent within 24-48 hrs and we have an excellent dispatch record to support this. 
Generally, delivery to most regional areas of Australia is within 2 - 4 days.  There are more remote areas that will take longer as there is less freight being sent there and transport companies tend to wait for the freight to build up before delivering to these remote regions.  Please be patient if this is the case as it is out of our control.

NOTE: ORDERS ARE SHIPPED TO AUSTRALIAN DESTINATIONS ONLY UNLESS PRIOR ARRANGEMENT HAS BEEN MADE.

Freight is calculated when you enter your delivery address details BEFORE you enter your payment details so you'll know exactly how much freight is before you pay.

MOST OF OUR PRODUCTS ARE SHIPPED USING AUSTRALIA POST.

LARGE BULKY ITEMS ARE SHIPPED USING VARIOUS TRANSPORT COMPANIES DEPENDING ON LOCATION.

Generally, orders received before 11.00PM during normal business hours Monday to Friday, are packed and sent on the same day.  Larger orders may require extra packing or special transport arrangements may have to be made so allow for an extra day or so.  Most orders packed in cartons smaller than 100cm x 100cm x 20cm are sent via Australia Post.  AusPost is our preferred courier as they will deliver anywhere in Australia and provide door to door service as well as insurance and registration of parcels if required. 
All orders are well packed in bubble and cardboard and it is extremely rare for a product to arrive damaged.  Of course if this happens, we will happily replace the item immediately.

It is rare for an order to await dispatch more than 48hrs unless this is an arrangement made by the customer.  If you are concerned that your order has not arrived in a timely fashion, please contact us and we will follow it up.   

Refunds are offered if goods are not required and returned to us in original packaging.  Freight to and from the customer will not be refunded.  Satellite kits due to the work required to pack them will incur a restocking fee of $40.00. 

We currently accept VISA, MASTERCARD, BANKCARD, DIRECT BANK DEPOSIT, CHEQUE, MONEY ORDER, OR PAYMENT ON PICKUP FROM OUR STORE.

We hope you enjoy the products and services that we offer as we strive to do our best.  If you are looking for a product that we do not carry, drop us an email and perhaps we can source it for you.  Call us on (Victoria) 03 9772 8318 or (Queensland) 07 5495 7674.

Thank you for choosing SatPlus

John Gemmell and Philip Short
SatPlus Communications
Queensland and Victoria

SatPlus specialise in the supply of satellite and digital TV systems throughout Australia and New Zealand.  We stock a full range of portable satellite TV kits for caravans and motorhomes as well as fixed satellite TV systems for homes and commercial use.  Our range includes satellite dishes from 65cm up to 3.0 metres in diameter as well as LNBF, digital satellite finders, spectrum analysers, tripods, roof mounts, satellite decoders, smartcards, wallplates, coaxial RG6 cable, amplifiers, multiswitches, positioners, actuators and more.  We stock several brands including Strong, Topfield, Phoenix, Dreamax, Star, Signalmax, Emitor, Sharp, MTI, STGold and Octagon.  Visit our showrooms in Caboolture Queensland and Edithvale Victoria. 

This website and it's entire content is copyright SatPlus.